Contact Us

Have any questions? We’d love to hear from you! Whether you need assistance with an order, have a question about our products, or want to provide feedback, send us a message via DM or email. Email us at Contact@shopchapmans.com or DM us on Instagram @shop.chapmans. We’ll get back to you as soon as possible!

Shipping Information

Welcome to Chapman's! Our Shipping Policy outlines the details regarding shipping, delivery, and related services for your orders placed through our website.

1. Order Processing:
- Orders are typically processed within 3 business days after payment confirmation, excluding weekends and holidays.
- Please note that processing times may vary depending on product availability, order volume, and other factors.

2. Shipping Methods:
- We offer standard shipping and expedited shipping options for domestic and international orders.
- Shipping rates and delivery times vary based on the shipping method selected during checkout and the destination of the order.

3. Shipping Rates:
- Shipping rates are calculated based on the weight of the package, shipping method selected, and destination address.
- You can view the shipping costs for your order during the checkout process before completing your purchase.

4. Delivery Times:
- Standard shipping usually takes 3-5 business days for domestic orders and 7-10 business days for international orders.
- Expedited shipping usually takes between 1-2 business days for domestic orders and 2-5 business days for international orders.

5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your order by entering the tracking number on our website or the carrier's website.

6. Shipping Restrictions:
- Some items may be subject to shipping restrictions due to size, weight, or destination regulations.
- We do not ship to P.O. boxes or APO/FPO addresses.

7. Shipping Delays:
- While we strive to deliver your orders promptly, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.
- We appreciate your patience and understanding in such situations.

8. International Shipping:
- For international orders, please note that customs duties, taxes, and other fees may apply upon delivery.
- These additional charges are the responsibility of the recipient and are not included in the order total or shipping fees.

9. Contact Us:
- If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at contact@shopchapmans.com.

Thank you for choosing Chapman's. We look forward to serving you!

Last Updated: May 8, 2024

Return Policy

At Chapman's, we prioritize your satisfaction with every purchase. Here's our return policy to ensure a seamless experience:

1. Returns Policy:
- Chapman's does not accept returns or exchanges, with exceptions for damaged or incorrectly shipped items.
- All sales are considered final.

2. Damaged or Incorrect Items:
- If your item arrives damaged or is incorrect, notify our customer service team within 3 days of delivery.
- We'll promptly address the issue, offering solutions like replacement, repair, or refund, depending on circumstances.

3. Lifetime Authenticity Guarantee:
- Every Chapman's purchase is backed by our lifetime authenticity guarantee.
- Shop confidently knowing each item is authentic and of the highest quality.
- Contact us immediately if authenticity concerns arise.

4. Contact Us:
- Reach out to our customer service team at contact@shopchapmans.com for assistance.
- We strive to respond promptly to inquiries.

Thank you for choosing Chapman's. Your trust is our priority.

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