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100% authentic, guaranteed.
Free US ground shipping
Have a question? Message us on IG @shop.chapmans
100% authentic, guaranteed.
Free US ground shipping
Have a question? Message us on IG @shop.chapmans
100% authentic, guaranteed.
Free US ground shipping
Have a question? Message us on IG @shop.chapmans
Shipping Information
Welcome to Chapman's! Our Shipping Policy outlines the details regarding shipping, delivery, and related services for your orders placed through our website.
1. Order Processing:
- Orders are typically processed within 3 business days after payment confirmation, excluding weekends and holidays.
- Please note that processing times may vary depending on product availability, order volume, and other factors.
2. Shipping Methods:
- We offer standard shipping and expedited shipping options for domestic and international orders.
- Shipping rates and delivery times vary based on the shipping method selected during checkout and the destination of the order.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of the package, shipping method selected, and destination address.
- You can view the shipping costs for your order during the checkout process before completing your purchase.
4. Delivery Times:
- Standard shipping usually takes 3-5 business days for domestic orders and 7-10 business days for international orders.
- Expedited shipping usually takes between 1-2 business days for domestic orders and 2-5 business days for international orders.
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your order by entering the tracking number on our website or the carrier's website.
6. Shipping Restrictions:
- Some items may be subject to shipping restrictions due to size, weight, or destination regulations.
- We do not ship to P.O. boxes or APO/FPO addresses.
7. Shipping Delays:
- While we strive to deliver your orders promptly, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.
- We appreciate your patience and understanding in such situations.
8. International Shipping:
- For international orders, please note that customs duties, taxes, and other fees may apply upon delivery.
- These additional charges are the responsibility of the recipient and are not included in the order total or shipping fees.
9. Contact Us:
- If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at contact@shopchapmans.com.
Thank you for choosing Chapman's. We look forward to serving you!
Last Updated: May 8, 2024
Return Policy
At Chapman's, we prioritize your satisfaction with every purchase. Here's our return policy to ensure a seamless experience:
1. Returns Policy:
- Chapman's does not accept returns or exchanges, with exceptions for damaged or incorrectly shipped items.
- All sales are considered final.
2. Damaged or Incorrect Items:
- If your item arrives damaged or is incorrect, notify our customer service team within 3 days of delivery.
- We'll promptly address the issue, offering solutions like replacement, repair, or refund, depending on circumstances.
3. Lifetime Authenticity Guarantee:
- Every Chapman's purchase is backed by our lifetime authenticity guarantee.
- Shop confidently knowing each item is authentic and of the highest quality.
- Contact us immediately if authenticity concerns arise.
4. Contact Us:
- Reach out to our customer service team at contact@shopchapmans.com for assistance.
- We strive to respond promptly to inquiries.
Thank you for choosing Chapman's. Your trust is our priority.
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